With the confirmation of his order, the customer will be informed with a 2nd message to the e-mail address he has given us and about the delivery time of the products he has chosen.

The products are sent to the address indicated by the customer when submitting his order, accompanied by the sales receipt and the shipping note.

An exception is the case where the customer indicates a different delivery address for the products of his/her order and a different address for sending the sales receipt, such as in the case of a gift.

The customer is responsible for the correctness of the shipping and delivery information provided for his/her order. In the event of an error when the customer provides the relevant contact details of the recipient, the company cannot be held responsible for the fact that the product cannot be delivered.

Our online store cooperates with a courier service, in order to ensure the safe and fast shipment of the products. Shipping costs will be borne by customers, who will be informed of the exact cost of each shipment before submitting their final order. The courier service makes deliveries on working days, from Monday to Friday.

Delivery time depends on the delivery address.

All products are shipped in 1-5 days from the day of order.

Please note that shipping may take longer due to some periods of increased traffic, bad weather or any other reason. The company Panagiotis Kallistros makes every effort to ship the products to its customers within the stated time, but in the event of a delay for any reason, you acknowledge that no responsibility can be borne by the company Panagiotis Kallistros for delays in delivery beyond the control of the company Panagiotis Callistros.

If an order includes products with different lead times, the lead time for the entire order is based on the longer lead time. However, the company Panagiotis Kallistros has the possibility of splitting deliveries. In this case, the company Panagiotis Kallistros will send a relevant e-mail to the customer, who has the option to cancel all or part of the order.

Although we have taken every possible care to inform customers, in relation to any unavailability of a product, there is a possibility that there will be an unexpected shortage or unavailability of the product from our suppliers (even after the order has been confirmed by the customer).

In this case, the company Panagiotis Kallistros will again make every effort to contact the customer, in order to inform him about the new delivery or the delivery of another product or the cancellation of the order free of charge for both parties and the interest-free refund of any money that may have been paid within a reasonable period of time.